Return & Refund Policy
Transparent, fair, and built around your satisfaction — every single time.
At Kashmir Craft, we are committed to delivering authentic, high-quality Kashmiri products — including saffron, dry fruits, spices, shilajit, ghee, and handmade wellness goods. Below is our clear and fair policy on returns, refunds, and exchanges.
Return Eligibility — Domestic Orders
- Product is damaged or defective on arrival
- Wrong product delivered or not as described
- Product is expired or close to expiry when received
- Change of mind or personal preference
- Opened, used, or tampered products
- Perishables like saffron, honey, ghee & oils once opened
- Handmade soaps or perfumes once unsealed or used
Return Request Period
All return requests must be raised within 7 calendar days of delivery. Contact us with your order number and supporting photos or video evidence where applicable.
Reach us at [email protected] or call +91-9055522202 — we respond within 24 hours.
Return Process
Raise a Return Request
Email or WhatsApp us within 7 days with your order number and clear photos/video of the issue.
Request Review & Approval
Our team reviews your request and shares a decision within 24–48 hours along with return instructions if approved.
Pack & Ship the Item
Pack the item securely — preferably in its original packaging — and ship it back as instructed by our team.
Refund Processed
Once the returned item is received and inspected, your refund is issued within 7–10 business days.
Return Shipping Costs
| Scenario | Who Pays Return Shipping? |
|---|---|
| Wrong or damaged item sent by us | Kashmir Craft covers all return shipping costs |
| Customer initiated return (eligible reason) | Customer bears the shipping cost |
| International returns — our error | Kashmir Craft covers return shipping |
| International returns — customer reason | Customer bears the shipping cost |
Refunds
Refunds are issued after inspection of the returned item and are credited within 7–10 business days to the original payment method used at the time of purchase.
Please note that original shipping fees are non-refundable.
Exchanges
Due to the artisanal and perishable nature of our products, we do not offer direct exchanges. If your return is approved, please request a refund and place a fresh order for the desired item.
International Shipping Returns
We ship worldwide and value every international customer. Please note the following:
- Returns are only accepted for damaged, defective, or incorrect items
- All return requests must be made within 7 days of delivery
- Perishable or opened goods are non-returnable after customs clearance
- We may offer partial refunds or replacements subject to feasibility
- Customs duties and taxes are the customer's responsibility and are non-refundable
Product Quality Assurance
Every product at Kashmir Craft is carefully inspected before dispatch. We maintain strict standards for quality, hygiene, and freshness across all categories — from premium Kashmiri saffron to handcrafted wellness goods. Our commitment to authenticity means you can shop with complete confidence.
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