Frequently Asked Questions
Everything you need to know about our authentic Kashmiri treasures, orders & deliveries.
My Orders
Browse our range of products and select the item you love. Choose the required quantity, then click Add to Cart or Buy Now to proceed directly.
Click the cart icon (top right) to review your items. When ready, click Checkout to continue.
Confirm your shipping address and select your preferred payment method. You can place your order via WhatsApp or email.
Our customer support team will guide you through the payment process and send your order confirmation.
Once your order is successfully placed, you'll receive a confirmation call or message with full order details.
A second message is sent once your order is dispatched — along with a Tracking ID so you can follow your package every step of the way.
We've partnered with reputed courier companies to deliver right to your doorstep within 2–7 business days, depending on your location.
All orders arrive in fully sealed, protective packaging so your goods reach you in perfect condition.
We share your Tracking ID within 24 hours of order confirmation. Use this ID on our Track Order page to check your order status in real time.
Payment Mode
Absolutely. All card and net banking transactions are processed over a fully secure, encrypted connection. We have partnered with Razorpay — India's most trusted payment gateway — to ensure every transaction is 100% safe.
There are absolutely no hidden charges. What you see on the product page is exactly what you pay — nothing more.
If a payment fails, please retry after verifying your account details, billing address, and password (for Net Banking) — and ensure your internet connection is stable.
If your account was debited despite the failure, the amount is typically rolled back within 10 business days. For further assistance, email us at [email protected].
No, COD comes at no extra cost. However, promo code discounts are only applicable on prepaid orders. Please note that COD is available within India only.
Shipping & Tracking
Once shipped, orders are typically delivered within 4–7 business days. Delivery times may vary depending on your location, public holidays, or extreme weather conditions.
We ship pre-order items on the date stated in the product description. In rare cases of unexpected demand surges, there may be a short delay — but our customer experience team will always keep you updated.
We offer FREE shipping on all orders above ₹300 across India. International orders incur delivery charges based on the destination and our courier partner's current rates.
Once your order is dispatched, we'll send your Tracking ID via email and SMS. You can use it on our Track Order page or contact customer support for a live update.
For prepaid orders: if our courier partner is unable to deliver and returns the product, we will initiate a full refund as soon as we receive the item back at our warehouse.
Tracking information is shared with you within 48 hours of order confirmation (excluding public holidays).
It can take up to 48 hours for our courier partner to update your order's real-time status in their system. If you need immediate assistance, please contact our customer support team directly.
Return Policy
You may return your order within 7 days of delivery. To be eligible:
You must record a clear, uncut video while opening the package for the first time and share it with our support team. Without this, we cannot process replacements or refunds.
The product must be returned in its original packaging, unused and with all tags intact, within 7 days of delivery.
Disliking a product that matches its description and photos does not qualify for a return or refund.
For wrong items received, email photos to [email protected] — we'll resolve it promptly.
Please pack the items securely to prevent loss or damage during transit. All items must be unused, with original tags attached and packaging intact.
Refunds are initiated within 2 working days of the product being received at our warehouse.
Cash on Delivery (COD)
Yes! We offer COD on almost all our products with no extra charges. Please note this option is available for orders within India only.
No additional charges for COD. However, promo code discounts are only applicable on prepaid orders, and COD is only available within India.
Yes, you can cancel your COD order within 24 hours of confirmation. Contact our customer support team and they'll assist you promptly.
If the product you received doesn't match its listed description, you're entitled to a refund or replacement within 7 days of receiving your order.
Product Questions
Kashmiri saffron is hand-harvested from the legendary Pampore fields and is distinguished by its deep crimson colour, intensely rich aroma, and exceptionally high crocin content. It is widely regarded as among the finest saffron in the world.
Our saffron undergoes ISO 3632 testing and is shipped with a lab report and purity guarantee. A simple home test: real saffron releases colour slowly in warm water and carries a subtle, hay-like fragrance.
Stored in a cool, dry place in an airtight container, our saffron retains its full potency for up to 2 years.
Yes. Our walnuts are grown in Kashmir without the use of chemicals and are sun-dried to lock in maximum flavour. We source directly from local farmers to ensure optimal freshness in every batch.
Kashmiri almonds are small, oil-rich, and naturally sweet. Unlike commercially processed Californian almonds, they are nutrient-dense and handled without machine processing — preserving their natural goodness.
Yes. Our Shilajit is sourced from high-altitude regions in Ladakh and purified using traditional Ayurvedic methods. It is 100% pure with no additives, fillers, or artificial ingredients.
We strongly recommend consulting a qualified healthcare provider before taking any supplements during pregnancy. Shilajit is a potent natural substance and should be used with caution in such circumstances.
Every single piece is handcrafted and hand-painted by skilled Kashmiri artisans using traditional techniques passed down through generations. No two pieces are ever identical.
Most of our dried fruits are naturally sun-dried in the time-honoured Kashmiri tradition. This preserves nutrients and delivers the authentic flavour that machine-drying simply cannot replicate.
Never. All our food products are 100% natural and chemical-free. We use absolutely no artificial preservatives, artificial colours, or synthetic flavourings of any kind.
Yes, we supply to boutiques, wellness stores, and global resellers. Please reach out to us on WhatsApp for wholesale pricing and bulk order enquiries.
Yes, we ship to over 50 countries. International delivery charges and timelines vary by location. All international orders are tracked and insured for your peace of mind.
When placing a prepaid order via the checkout popup, enter your promo code in the designated field. If valid, offer amount be auto-applied instantly. Note: promo codes are not applicable on COD orders.
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