π International Shipping & Returns
Delivering Kashmir's Timeless Treasures to the World
π¦ Shipping Charges & Customs Duties
- Shipping is calculated automatically based on your country and the weight of your cart.
- Customs duties, VAT, and import taxes (if applicable) are the buyer’s responsibility.
- We do not control or cover customs-related delays or fees.
π΅ Minimum Order Value
The minimum international order value is $50 USD. Orders below this will not be processed.
⏱️ Delivery Timeline
- Orders ship within 3–5 business days of confirmation.
- Estimated delivery time: up to 20 working days depending on your country and customs clearance.
- Tracking details will be emailed after dispatch.
π Trusted Couriers
We ship via DHL, FedEx, Aramex, and India Post International based on destination and weight.
❗ Please Note:
- Ensure your shipping address is correct before ordering.
- We are not liable for delivery issues due to incorrect addresses or customs restrictions.
π International Return Policy
Every item at The Kashmir Craft is carefully crafted and packed. But in rare cases where issues arise during transit, we’ve created a transparent return policy:
π Return Eligibility
- Returns accepted only for damaged, defective, or incorrect products.
- Report within 48 hours of delivery with clear images or videos.
π« Not Returnable
- Returns for change of mind or personal preferences are not accepted.
- Customer must arrange and pay for return shipping where approved.
π€ How to Initiate
- Email [email protected] within 48 hours of receiving your order.
- Include Order ID, product photos/videos, and a description of the issue.
- We will respond with return instructions if approved.
π³ Refunds
- Once the returned product is received and verified, refunds are processed in 5–7 business days.
- Refunds are made to the original payment method only.
π¬ Need Help?
Write to us at [email protected]
or WhatsApp us at +91-9055522202
