Kashmir Craft — Official Store
Privacy Policy
Effective 01 January 2025 · Last Updated 01 January 2025
Contents
Your privacy matters to us. This policy explains how Kashmir Craft collects, uses, and protects your personal information when you visit our website or purchase our premium Kashmiri products. By using our website, you consent to the practices described herein.
Information We Collect
When you make a purchase, create an account, or contact us, we may collect the following:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details — handled securely by our third-party payment processors; we do not store card information on our servers
We may also automatically collect certain technical data when you visit our website, including:
- IP address and approximate location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited, time spent, and navigation paths
- Referring website or search engine
This data is collected in aggregate and is used solely to improve our website experience and understand how our visitors interact with our content.
How We Use Your Information
We use the information we collect for the following purposes:
- Processing, fulfilling, and delivering your orders
- Sending order confirmations, invoices, and shipping updates
- Responding to customer support enquiries and resolving disputes
- Improving our website, product listings, and overall service quality
- Sending promotional offers, new arrivals, or newsletters — only if you have opted in to receive them
- Detecting, preventing, and investigating fraudulent or unauthorised transactions
- Complying with our legal and regulatory obligations under Indian law
Sharing Your Information
Kashmir Craft does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following limited circumstances:
- Logistics & Courier Partners — We share your name, phone number, and delivery address with our courier partners (such as India Post or other logistics providers) solely to fulfil your order.
- Payment Processors — Your payment information is handled directly by our trusted third-party payment gateway. We do not have access to your full card details.
- Legal & Regulatory Authorities — We may disclose your information if required to do so by law, court order, or government directive, or to protect the rights and safety of Kashmir Craft, our customers, or the public.
- Business Transfers — In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website.
Data Security
We take the protection of your personal information seriously. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, accidental loss, disclosure, or alteration. These measures include secure HTTPS connections, restricted access to customer data within our team, and reliance on PCI-DSS compliant payment processors.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device by your browser.
The types of cookies we may use include:
- Essential cookies — Necessary for core website functionality such as the shopping cart and checkout process
- Analytics cookies — Help us understand how visitors interact with our site so we can improve it
- Preference cookies — Remember your settings and personalise your experience
You may disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to complete purchases.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law. Specifically:
- Order and transaction data is retained for a minimum of 7 years in accordance with Indian tax and accounting regulations
- Customer account data is retained for as long as your account remains active, or until you request deletion
- Marketing contact data is retained until you opt out or request removal
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.
Your Rights
As a customer, you have the following rights regarding your personal data:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request that we correct any inaccurate or incomplete information
- Right to Deletion — Request the deletion of your personal data, subject to legal retention obligations
- Right to Withdraw Consent — Withdraw your consent to marketing communications at any time
- Right to Portability — Request your data in a structured, commonly used format
To exercise any of these rights, please contact us at [email protected] or call us at 9055522202. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data without parental consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information.
Third-Party Links
Our website may contain links to external websites, including payment portals, courier tracking pages, and social media platforms. These links are provided purely for your convenience. Kashmir Craft has no control over the content, privacy practices, or data handling of these third-party sites and assumes no responsibility for them.
We strongly recommend reviewing the privacy policies of any external website you visit through links on our platform.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will revise the “Last Updated” date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website.
Your continued use of our website following any updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us.
Get in Touch
We typically respond within one business day
