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Premium Quality

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24-Hour Response

Our team replies to every query within one business day.

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100% Private

Your details are never shared with any third party.

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Tracked Delivery

All orders include courier tracking within 7 days.

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Authentic Products

Sourced directly from the valleys of Kashmir.

Our Policies

Replacement & Return Policy

Order Cancellation

Customers have the option to cancel their orders until they have been shipped. However, once an order reaches the 'processed' state, it becomes ineligible for cancellation. Once the packaging and shipping process has commenced, cancellation is no longer possible. We keep our customers informed about their order status throughout.

Refunds

Your satisfaction is our #1 priority. You can request a refund or reshipment for ordered products if:

You do not receive them within the stipulated time (10 days, not including public holidays)
The product does not match the description or images. Note: slight differences due to lighting are not considered. Pictures of packages shown on the website are for aesthetic purposes only — dispatched packages may differ in appearance, though product quality remains exactly as described.
You receive a product that does not match the website description, or a wrong product.
You must send the product back within 24 hours of delivery and provide a copy of the courier slip. Courier charges are reimbursed accordingly.
You receive a defective or damaged product — a parcel opening video is required for replacement.

We do not issue refunds or returns in the following cases:

No unboxing video has been recorded by the customer.
Order delivery fails due to factors within your control (e.g., wrong shipping address, not receiving the product on delivery).
Order is not delivered within the stipulated time due to exceptional circumstances beyond our control (e.g., extreme weather, courier limitations, government policies).

Important Notes

👉 Our policy does not allow for exchanges, returns, or refunds based solely on personal dislike. Individual tastes and preferences vary; disliking a product alone does not qualify it for a refund or replacement.

👉 If you receive a damaged package or incorrect product, we require a 360-degree unboxing video with the issue clearly visible, without any pauses or cuts. Report this within 24 hours of receiving your order.

👉 If tracking shows your product has not been delivered within 7 days or tracking details are unavailable, please report it promptly. After this 7-day window, we won't be able to address complaints.

👉 Slight colour variations due to digital photography or monitor settings will not be considered eligible reasons for returns or replacements.

Thank you for shopping with Kashmir Craft.
Regards, Kashmir Craft